News: July 2010

Contractors nationwide want better service from fuel card suppliers, according to The Fuelcard People, and are particularly unhappy about having to deal with faceless call centres.

Steve Clarke, general manager of The Fuelcard People, said: “If a contractor needs to discuss their account, they inevitably have to deal with a random call centre operator. They might not have spoken before and might never do so again. All the operator knows about their business is what they see on their screen – and they will not know that much until the contractor explains who they are. Next time, the contractor has to repeat the process. ‘Customer Services’ is not a very appropriate name.”

The Fuelcard People was formed under that name for a simple reason. Steve Clarke said: “We believe that contractors would rather deal with a human being than a system. If somebody else wants to be the such-and-such ‘company’, that is up to them, but we are staffed by people and so that is what we called ourselves.”

The Fuelcard People says that when you call the firm for assistance, you speak to the same person every time, your account manager. This person knows what business you are in and originally discussed you refueling needs with you.

The Fuelcard People says contractors without fuel cards are missing out. To learn more about nationwide availability of discount-price diesel and petrol, easy reclaiming of VAT and countless other benefits, visit: www.thefuelcardpeople.co.uk.